How to request deletion of your ProfitHelm data
ProfitHelm respects your right to control your personal data. You can request deletion of all data associated with your Shopify store at any time. This page explains the deletion process, what data is removed, and expected timelines.
When you uninstall ProfitHelm from your Shopify store, all your data is automatically deleted within 48 hours.
What happens after uninstallation:
If you want to delete your data without uninstalling the app, or if you need expedited deletion, you can submit a manual deletion request.
Email us at [email protected] with the subject line: "Data Deletion Request"
In your email, please provide:
We will process your request within 30 days and send you a confirmation email once deletion is complete.
Example Email Template:
Subject: Data Deletion Request
Hi ProfitHelm Team,
I would like to request deletion of all data associated with my account.
Store Domain: yourstore.myshopify.com
Account Email: [email protected]
Please confirm once deletion is complete.
Thank you
When you request data deletion (either via uninstallation or manual request), the following data is permanently removed from our systems:
Data That May Be Retained
Anonymized usage statistics and aggregated metrics may be retained for service improvement purposes. This data cannot be linked back to you or your store and is used solely for analyzing product features and performance.
Timeline: Within 48 hours of uninstalling the app
Confirmation: No email confirmation sent (automatic process)
OAuth Tokens: Deleted within 48 hours of uninstall
Timeline: Within 30 days of receiving your request
Confirmation: Email confirmation sent once deletion is complete
Verification: We may contact you to verify account ownership
Timeline: Up to 48 hours after primary deletion
Details: Encrypted backups are automatically purged from our backup systems
Note: Backups are never restored without your explicit authorization
ProfitHelm complies with Shopify's mandatory GDPR requirements through secure webhook endpoints. When you uninstall the app or request data deletion through Shopify, these webhooks are automatically triggered.
Purpose: Customer data access requests submitted through Shopify
Our Response: Since we do not collect or store any customer personally identifiable information, we have no customer data to provide. Request is logged and acknowledged.
Purpose: Customer data deletion requests submitted through Shopify
Our Response: Since we do not collect or store any customer personally identifiable information, we have no customer data to delete. Request is logged and acknowledged.
Purpose: Complete shop data deletion (triggered by app uninstall or deletion request)
Our Response: All shop data is deleted within 48 hours in a secure database transaction, including:
Security & Compliance
https://profithelm.com/api/webhooks/shop/redactIn addition to deleting data from ProfitHelm, you may want to revoke ProfitHelm's access to your advertising platforms:
Note: Revoking third-party access will prevent ProfitHelm from syncing new ad spend data, but does not delete historical data already stored. To delete historical data, follow the deletion instructions above.
If you have questions about data deletion or need assistance with the process:
For more information about how we handle your data, please review our Privacy Policy.